Payment Terms
Payment for all plans, hosting and SEO campaigns are required in advance before the service is provided.
Unless stated or agreed otherwise you must make payment in full before we start your project.
If we do not receive a payment within this timeframe we will reserve the right to restrict the services that we provide, this will include suspension of hosting, websites and emails.
General
Our primary means of contact are via email and via our portal system. Please ensure that you provide us with an up-to-date email address and check the portal using the URL you are provided to stay in contact.
Timescales.
All time-frames given for work undertaken are estimates. In no event will We be liable to the client or any third party for any damages, including any lost profits, lost savings, or other incidental, consequential, or special damages arising from delivering any work within a given time-frame.
Other
Any amount quoted for website projects, unless explicitly stated or agreed otherwise, excludes hosting of the website, domain name registering, video and image stock licenses, and any additional licenses required for the operation/running of the website, outside of those agreed in the proposal.
For every project, an estimated timescale for delivery will be provided. If the project time extends outside of the allocated timescale due to:
Lack or delay of correspondence from the client.
Slow or delayed delivery of content from the client.
Changes to the initial spec/proposal by the client.
Hosting
Hosting is invoiced in advance for a minimum of a 1 year period.
If you wish to cancel or move your hosting, we require 30 days’ written notice.
We do not offer refunds for any hosting fees paid in advance.
If you require to move your website/emails to another host, we may provide an export of your website’s source code and database. There may be a fee to provide these files and if any outstanding invoices remain on your account we reserve the right to not release any files until all outstanding amounts are settled.
If your website surpasses the hosting space or usage limit allocated as detailed/quoted an additional hosting charge may be applied, we will notify you via email if this is the case.
If your website or any script/file/resource associated with your website utilizes a large amount of server CPU or RAM, additional work may be required to re-allocate your website to another host or optimize your files. (you will be notified if this is the case and this may be charged at an hourly rate).
Failure to pay hosting fees within the stated terms on your invoice may result in the suspension of the hosting service.
After 90 days if payment is not received all files associated with your hosting account will be deleted.
Once any hosting service is canceled with we files and data may be deleted and not stored unless specially agreed otherwise.
Hosting Support
In the case when a problem with your website or email arises, if you’re hosting is through our server you may notify us of the error via email and we will work to resolve any issues.
In the case where an error arises from internal errors, we endeavour to resolve any issues inclusive of the monthly hosting cost.
In the case where an error arises through a circumstance caused by the client, a third party to the client, or the websites files, an additional charge to resolve the issues may be applied.
I.e. Websites are running slow due to excessive server load – endeavor to resolve any issues inclusive of the monthly hosting cost.
I.e. Websites are running slow due to a modification made by the client – an additional charge to resolve the issue may be applied.
Hosting & Website Care Plan
We may offer at its discretion a website care plan to provide ongoing support and maintenance work.
Unless stated otherwise your hosting and website care plan entitles you to up to 1 hour of our time per month for support for your website as required.
Hours for care plans may be used at the client’s discretion, where no requests are received from the client within a given period we at its discretion will utilize the time to perform updates/maintenance for the website.
Care plan hours cannot be accumulated or rolled over to the following period.
Terms and conditions for Hosting Services apply.
Domains
In the case that we act on behalf of a client to register a domain, the domain will be registered using domain privacy and set to auto-renew on expiry.
It is the client’s responsibility to inform us if they wish or intend to not renew the domain registration, otherwise, the domain will be automatically renewed.
If the client wishes to transfer the domain away from our registration service a transfer fee may be incurred.
Source Code/Artwork
We do not release any artwork or source code for any projects until full payment has been received. All designs, graphics, and code remain as our property until full payment for the deliverables have been received.
An additional charge may be applied if artwork files are requested in a format that can be edited (PSD, AI).
SEO
We recommend a minimum of 3-6 months period for all SEO campaigns in order to have the time and resources to effectively achieve results.
We require 30days written notice to cease or cancel any retainer work, including SEO, PPC, and social media retainers.
You will still be charged for the current month and may be charged for the following month if 30 days written notice is not given within the 30-day threshold for the end of the month or billable period.
Please note that at any time a search engine may change its ranking algorithm, which may result in massive fluctuations in rankings. We endeavor to allow for any changes but in some cases, rankings may be massively affected either positively or negatively, through reasons beyond our control.
Unless explicitly stated otherwise all amounts quoted in all our SEO quotes and invoices are monthly fees.
Please note that our SEO campaigns do not come with a guarantee of sales, inquiries, or rankings. We do everything to ensure that we meet the KPI’s agreed in your SEO proposal/agreement, but we cannot guarantee a specific outcome due to the nature of SEO and Search Engines.
Refunds & Returns Policy
Order cancellation
All orders can be canceled until we have proceeded with your order. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the order process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request for amendment or changes of the package you have ordered if:
- you do not receive your order within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
We do not issue the refund in anyway after the order process has started.
If you have any questions or your order please send us a message on Contact Us page.